Livestock Guarantee

At Allcare Reptiles & Exotics we care about our animals. As standard procedure new arrivals are quarantined, until we are satisfied that all is well with them. We also have our vet who we consult with if we spot anything untoward to ensure that when we sell something to our customers we are confident that it comes with a clean bill of health.

All animals are sold with a care sheet so you can reference your animal’s requirements but should you require any information or guidance are knowledgeable staff are always at the end of a phone to help.

All animals come with a 48 hour guarantee from date of purchase. If you are unhappy with your animal purchase or in the unlikely event that your animal dies or you have encountered any other problem we will either replace any animal if this is possible or offer a full refund. In the event of death replacement or refunds will only be given, provided we are satisfied that the animal in question received the correct care and environment in which to live.

Animals must be returned when a refund or replacement is required.

You’re statutory rights are not affected.